At BMINDZ, we take pride in the services delivered by us and
guarantee your satisfaction with our services and support. We constantly
improve and strive to deliver the best accounting, financial or secretarial
services through the internet. However, in case you are not satisfied with our
services, please contact us immediately and we will correct the situation,
provide a refund or offer credit that can be used for future BMINDZ orders.
Not Satisfied? Let us know!
If you’re not satisfied with the service, please mail us about
which payment was made. In case you forgot the password, use the forgot
password option to reset the password.
Select the Engagement, which is not upto your expectations and
select Not Satisfied. We will escalate the engagement to the concerned Agent
and Managers to speed up the process. Please note that while we would be able
to control delays on our side, we will be unable to control delays on
Government side or deficiencies in documents submitted. Hence, kindly bear with
our team as we try our best to complete your engagement to the best of our
ability.
30 Day Refund Policy
If an engagement is not progressing as per your expectations,
you can request for a refund within 30 days of payment. After 30 days, you can
request for the refund to be processed as a service credit – which can be used
for any other future service.
Earned Fee & Cancellation Fee Deduction
Before processing any refund, we reserve the right to make a
best effort to complete the service. In case you are not satisfied with the
service, a cancellation fee of 20% + earned fee + fee paid to the government
would be applicable. In case of change of service, the cancellation fee would
not be applicable.
Hence, all refunds will be subject to a minimum of 20%
cancellation fee. Further, if BMINDZ has spent the time and resources to
complete the engagement or incurred any other fee, such fees will be deducted
on best judgement basis by the company and the balance will be refunded. Under
any circumstance, BMINDZ shall be liable to refund only upto 80% of the fee
paid by the client.
Change of Service
If you want to change the service you ordered for a different
one, you can request this change of service within 60 days of purchase. The
purchase price of the original service, less any earned fee and money paid to
government entities, such as filing fees or taxes, or to other third parties
with deducted and the next service will be launched. In case of change of
service, there will be no 20% deduction.
Request Refund
To initiate a refund request, please login to LEDGERS and select
Get Help to get started. You will also be required to send an email
to info@bmindz.com along with details of the transaction to begin the
refund process. Refunds are normally processed within 3-5 weeks from the date
of request along with all relevant information.
Penalty or Tax Payment
BMINDZ and its employees play the role of a corporate service
provider. While, it is our responsibility to prepare the necessary filings, it
is the clients responsibility to ensure accuracy and correctness. Hence, BMINDZ
will not pay any penalties or taxes on behalf of its clients. Further, BMINDZ
is not responsible or liable for any other cost incurred by the client related
to the completion of the service that is out of scope.
Factors Outside our Control
We cannot guarantee the results or outcome of your particular
procedure. For instance, the government may reject a trademark application for
legal reasons beyond the scope of BMINDZ service. In some cases, a government
backlog or problems with the government platforms (e.g. MCA website, Income Tax
website, FSSAI website) can lead to long delays before your process is
complete. Similarly, BMINDZ does not guarantee the results or outcomes of the
services rendered by our Associates on Nearest.Expert platform, who are not
employed by BMINDZ. Problems like these are beyond our control and are not
covered by this guarantee or eligible for refund. Hence, delay in processing of
your file by the Government cannot be a reason for refund.
Force Majeure
BMINDZ shall not be considered in breach of its Satisfaction
Guarantee policy or default under any terms of service, and shall not be liable
to the Client for any cessation, interruption, or delay in the performance of
its obligations by reason of earthquake, flood, fire, storm, lightning,
drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act
of God or the public enemy, epidemic, famine or plague, action of a court or
public authority, change in law, explosion, war, terrorism, armed conflict,
labor strike, lockout, boycott or similar event beyond our reasonable control,
whether foreseen or unforeseen (each a “Force Majeure Event”).
Last updated: Dec 22, 2022